Useful Feedback
Giving and receiving feedback that helps people understand what needs attention.
- Format
- Four-hour workshop
- Topics
- Communication
- Core focus
- You, People & Teams
- For
- Managers and leaders
About this course
Feedback is easily treated as a duty: the annual appraisal, the positive and the negative. At its core it is simpler than that. It is the information that comes back to a system, including a human being, about whether a goal is being reached. Negative feedback means the goal is being missed and something needs adjusting.
Many managers know the moment of walking past a situation, wanting to say something, and deciding not to because it will become a mess again. Or of saying it anyway and watching it land badly: the other person is offended, shuts down or nods while checking out, and the change that was needed does not happen. The better the intention, the more frustrating that is.
This course concentrates on human-to-human feedback, one to one, one to many and many to one. It looks at giving feedback that is useful, and at receiving feedback and getting the good out of it, even when it arrives a little edgy.
What the course explores
- Feedback as information for adjustment rather than a verdict
- Why well-intentioned feedback can create upset instead of calm, or simply fall flat
- What happens when the message gets lost and the other person shuts down or becomes defensive
- Giving feedback one to one, one to many and many to one
- Receiving feedback usefully, including when it comes across badly
Intended takeaway
Understand feedback as information for adjustment, and develop more useful ways of giving and receiving it.
Proposed intended understanding, not a promised result.
Course profile
- Communication (main emphasis)
- Trust (not main emphasis)
- Thinking (not main emphasis)
- Learning (not main emphasis)
- Meaning (not main emphasis)
- You (main emphasis)
- People & Teams (main emphasis)
- Organisation (not main emphasis)
- Wider World (not main emphasis)
Highlighted categories are this course’s main emphasis. The others are not its main emphasis, which does not mean they are absent.
Enquire about Useful Feedback
Start a confidential conversation with Thomas Bothe about running this course for your managers. There is no automated booking and no financial obligation.